Everything you need to prepare for your visit to Trinity Lux Co. — from booking guidance and salon policies to arrival details and appointment support.
For current services, pricing, availability, and booking, please visit our GlossGenius booking page.
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Choose the topic that best matches what you need before, during, or after your appointment.
Book & Pay
Appointments at Trinity Lux Co. are booked through GlossGenius. Please use our booking page to view current services, pricing, stylist availability, and appointment options.
Where do I book an appointment?
All appointments are booked through GlossGenius. Choose your service, select your preferred stylist and time, then follow the prompts to secure your appointment.
Where can I view current services, prices, and availability?
Please visit our GlossGenius booking page for current services, base pricing, stylist availability, and appointment options. Because service details may change, GlossGenius should always be used as the live booking source.
Are listed prices final?
All listed prices are base prices and may be subject to change. Final pricing may vary depending on hair length, density, service complexity, additional time required, or specific client needs. Your stylist will confirm any adjustments before beginning the service.
Are deposits refundable?
Deposits are non-refundable. Your deposit secures your appointment time and is applied according to the booking terms shown during checkout.
Choosing Your Service
Not sure which service to book? This section is here to help you choose the right next step without duplicating the live GlossGenius service menu.
I’m not sure which service to book. What should I do?
If you’re unsure which service best fits your hair goals, please review the service descriptions on GlossGenius first. For additional guidance before booking, contact our Guest Concierge so we can help route you to the right option.
Do I need a consultation before booking?
Some services may require a consultation depending on your hair goals, current hair condition, color history, extension needs, or the complexity of the service. If you are unsure, please contact our Guest Concierge before booking so we can guide you properly.
What if I book the wrong service?
If you believe you selected the wrong service, please contact our Guest Concierge as soon as possible before your appointment. We may need to adjust the service, timing, stylist assignment, or booking details depending on availability.
Can I change my service after booking?
Service changes may be possible depending on the stylist’s schedule, appointment length, and availability. Please contact our Guest Concierge before your appointment if you need to adjust your booked service.
Before Your Appointment
A little preparation helps us create a smoother, more relaxed salon experience. Please review your appointment details and any service notes before your visit.
How should I prepare before my appointment?
Please review your appointment details, arrive on time, and follow any service-specific instructions provided through GlossGenius or by the salon. If you have questions about how to prepare for your service, contact our Guest Concierge before your appointment.
Should I bring inspiration photos?
Yes, inspiration photos are welcome and can help your stylist understand your desired look. Please keep in mind that final results may vary depending on your hair condition, length, density, color history, and the service booked.
What should I tell my stylist before we begin?
Please share anything that may affect your service, including allergies, scalp sensitivity, recent chemical services, color history, extension history, hair concerns, or specific goals for your appointment.
Should I arrive early?
Please plan to arrive on time for your scheduled appointment. If specific arrival instructions are needed for your service, they will be shared through your appointment details or by the salon.
Location & Arrival
Trinity Lux Co. is located inside Oglethorpe Mall in Savannah, Georgia. Please allow enough time to park, enter the mall, and arrive on time for your scheduled appointment.
Business Hours
Monday–Thursday: 11:00 AM – 7:00 PM
Friday–Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM
How do I find the salon inside the mall?
Trinity Lux Co. is located inside Oglethorpe Mall. Please check your appointment details before your visit and allow enough time to park, enter the mall, and locate the salon. If you need help finding the salon on the day of your appointment, please contact our Guest Concierge during concierge hours.
Where should I park or enter the mall?
Please allow extra time for parking and entering Oglethorpe Mall before your appointment. Exact parking or entrance guidance may depend on where you enter the mall, so please check your appointment details or contact our Guest Concierge during concierge hours if you need help locating the salon.
Changes & Cancellations
If you need to make a change to your appointment, please review your booking details and contact us as early as possible. Appointment times are reserved especially for each guest, so timely notice helps us support both our clients and stylists.
How do I reschedule or cancel my appointment?
Please use the reschedule or cancellation options available through your GlossGenius appointment details when possible. If you need assistance, contact our Guest Concierge during concierge hours.
How much notice is required to cancel or reschedule?
Please reschedule or cancel at least 24 hours before your appointment. This allows our team enough time to adjust the schedule and offer the appointment time to another guest.
What happens if I cancel late?
Cancellations made less than 24 hours before the appointment may be subject to the salon’s cancellation policy, including a 50% cancellation fee. Deposits are non-refundable.
What if I’m running late?
Please contact the salon as soon as possible if you are running late. Late arrivals may affect your service time, may require adjustments depending on the stylist’s schedule and the service booked, and may be subject to a late fee.
Salon Policies
Our policies help protect reserved appointment times, support our stylists, and create a smooth experience for every guest. Please review these details before booking or visiting the salon.
Are deposits refundable?
Deposits are non-refundable. Your deposit secures your appointment time and is applied according to the booking terms shown during checkout.
Can final pricing change?
Yes. All listed prices are base prices and may be subject to change. Final pricing may vary depending on hair length, density, service complexity, additional time required, or specific client needs. Your stylist will confirm any adjustments before beginning the service.
What is the cancellation policy?
Please reschedule or cancel at least 24 hours before your appointment. Cancellations made less than 24 hours before the appointment may be subject to the salon’s cancellation policy, including a 50% cancellation fee. Deposits are non-refundable.
What is the late arrival policy?
Please contact the salon as soon as possible if you are running late. Late arrivals may affect your service time, may require adjustments depending on the stylist’s schedule and the service booked, and may be subject to a late fee.
Can I bring children or extra guests?
For safety and comfort, children and additional guests should only attend when they are scheduled for a service or have been approved in advance. Children may not be left unattended in the salon. If you need to bring a child or guest, please contact our Guest Concierge before your appointment so we can confirm whether we are able to accommodate.
Should I share allergies or scalp concerns?
Yes. Please inform your stylist before the service begins if you have allergies, scalp sensitivity, medical concerns, recent chemical services, color history, or any condition that may affect your appointment.
Can the salon adjust my service plan?
For the health and integrity of your hair, your stylist may recommend adjusting the service plan based on your hair condition, color history, timing, or service needs. Any recommended changes will be discussed before the service begins.
What if I have a concern after my service?
If you have a concern after your service, please contact the salon as soon as possible so our team can review your appointment and guide you on the next best step.
Need Help?
Need assistance before or after your appointment? Our Guest Concierge can help with booking guidance, arrival support, general questions, and routing you to the right next step.
Guest Concierge
(912) 415-8372
Concierge Hours
Tuesday–Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 5:00 PM
Please note: During peak salon hours, our team may be assisting guests and may not be able to answer right away. We’ll respond as soon as possible during concierge hours.
Stylist Line
(912) 800-5698